We are seeking a courteous and organized Customer Support Officer (College Support Services) with at least 2 years of experience in managing student interactions, coordinating training schedules, supporting administrative staff, and contributing to a positive educational environment. The ideal candidate should have excellent communication skills, an empathetic approach to student needs, and a strong understanding of academic support processes.Key Responsibilities:Handle inbound and outbound calls to students regarding course updates, fee reminders, and enrollment inquiries.Assist trainers and faculty in organizing sessions, class schedules, and training resources.Maintain up-to-date records of student communication and support activities in CRM or student management systems.Collaborate with administrative staff to ensure timely fee collections and compliance with college policies.Address student concerns professionally and escalate academic or administrative issues to relevant departments.Coordinate induction sessions, student orientations, and information dissemination across campuses.Provide accurate details about courses, admission criteria, deadlines, and academic support services.Support the student success team in improving student satisfaction and retention.Requirements:Minimum 2 years of experience in a customer service or student support role.Strong verbal and written communication skills.Ability to manage student inquiries with patience and empathy.Experience using CRM or student management systems (e.g., Wisenet, RTOManager).Well-organized with the ability to manage multiple priorities.Year 12 or High school diploma required.Willingness to work flexible hours including weekends during peak admissions.Must be an Australian Citizen (required for legal and eligibility standards).Preferred Skills:Background in education, training, or student support services.Familiarity with VET or higher education frameworks.Multilingual abilities for diverse student communities.Basic administrative and IT troubleshooting skills.