Vodafone is seeking enthusiastic and customer-focused individuals to join our dynamic support team. As a Customer Service Representative, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and providing world-class support across various channels (phone, email, chat, or in-store).Key Responsibilities:Handle customer queries with professionalism and efficiencyProvide accurate information about products, services, and billingTroubleshoot and resolve customer issues promptlyMaintain detailed records of customer interactionsPromote Vodafone services and offers where appropriateMeet performance and quality targets set by the teamRequired Skills:Excellent communication and interpersonal skillsStrong problem-solving and multitasking abilities Basic computer literacyPatience and a customer-first attitude Ability to work in a fast-paced environment Qualifications:High school diploma or equivalent (Bachelor’s degree preferred)Prior customer service experience is an advantage
We are seeking a highly organized and results-driven Project Manager to oversee and coordinate projects from initiation to completion. The ideal candidate will be responsible for managing timelines, resources, budgets, and communication across internal teams and external stakeholders to ensure project goals are met effectively and efficiently.Key Responsibilities:Plan, execute, and close projects according to deadlines and budgets.Coordinate internal resources and third parties/vendors for flawless execution.Develop detailed project plans, track progress, and report regularly.Manage scope, schedule, costs, and quality using appropriate project management tools.Identify and manage project risks and issues.Serve as the point of contact for clients and ensure clear communication.Monitor project performance and make adjustments as needed.Lead project meetings and provide clear updates to stakeholders.Requirements:Proven work experience as a Project Manager (3+ years).Strong understanding of project management methodologies (e.g., Agile, Waterfall, Scrum).Proficiency with project management tools (e.g., Asana, Jira, Trello, MS Project).Excellent communication, leadership, and organizational skills.Ability to manage multiple projects simultaneously.Strong problem-solving and decision-making abilities.Bachelor’s degree in Business, IT, Engineering, or a related field.PMP, PRINCE2, or Agile certification is a plus.Preferred Skills:Experience in IT, construction, software development, or digital projects.Budget and resource management experience.Familiarity with risk management tools and techniques.