Job Description

We are looking for a detail-oriented and customer-focused IT Support Specialist to join our team. The IT Support Specialist will provide technical assistance to employees and clients, ensuring smooth operation of computer systems, software, and networks. This role requires strong problem-solving skills, technical expertise, and excellent communication.

Key Responsibilities

• Provide first-level technical support via phone, email, chat, or in person.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Install, configure, and maintain operating systems, applications, and IT equipment.
• Escalate complex technical issues to higher-level support or vendors when necessary.
• Document support requests, incidents, and solutions in the ticketing system.
• Manage user accounts, permissions, and access control across systems.
• Assist with system updates, patches, and backups to ensure security and stability.
• Provide training and guidance to employees on IT best practices.
• Monitor IT assets and maintain inventory of hardware/software licenses.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Proven experience in IT support, helpdesk, or technical support roles.
• Strong knowledge of Windows, macOS, Linux, and mobile device operating systems.
• Familiarity with networking fundamentals (TCP/IP, DNS, VPN, firewalls).
• Experience with Active Directory, Microsoft 365, and cloud-based tools.
• Excellent problem-solving, multitasking, and communication skills.
• Ability to work independently and as part of a team.

Skills

• Active listening
• Adaptability skills
• Adobe Illustrator
• Adobe Photoshop
• Agile decision-making
• Agility