Job Description

At NAB, we are committed to putting our customers first. As a Customer Advisor, you will be the face of the bank, helping individuals, families, and businesses with their everyday banking needs. Your role is to provide excellent service, offer expert advice, and build trusted relationships with our customers.

Key Responsibilities: 

• Greet and assist customers with their banking inquiries and transactions
• Offer guidance on NAB’s products and services, including accounts, loans, and cards 
• Identify customer needs and suggest suitable banking solutions 
• Work efficiently with digital banking tools and POS systems 
• Ensure compliance with all regulatory and bank policies 
• Support a team environment that reflects NAB’s core values of respect, integrity, and excellence

Ideal Candidate Will Have: 

• Strong communication and interpersonal skills  
• A passion for delivering outstanding customer service 
• The ability to learn and adapt quickly in a fast-paced environment 
• Basic financial knowledge or willingness to learn 
• Attention to detail and a high level of accuracy in handling transactions 
• Previous experience in retail, customer service, or banking (preferred but not required)

What NAB Offers: 

• Competitive salary and performance-based incentives 
• Training and development opportunities
• A supportive and inclusive work environment
• Career progression within one of Australia’s largest banks
• Employee benefits including discounts, wellness programs, and more

Skills

• Data entry
• Effective communication skills