Job Description

We are looking for an experienced and customer-focused Service Manager to oversee service operations, manage teams, and ensure client satisfaction. The Service Manager will be responsible for maintaining service quality, streamlining processes, and driving continuous improvement to meet organizational goals.

Key Responsibilities

• Supervise daily service operations and ensure smooth delivery of services.
• Lead, train, and support service staff to achieve performance targets.
• Monitor customer service quality, resolve escalated issues, and ensure client satisfaction.
• Develop and implement service policies, procedures, and best practices.
• Manage budgets, resources, and service performance KPIs.
• Collaborate with other departments (sales, operations, technical) to align service strategies.
• Conduct regular performance reviews and staff training programs.
• Analyze service reports, identify gaps, and implement improvements.
• Ensure compliance with company standards, safety regulations, and legal requirements.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience as a Service Manager, Operations Manager, or similar role.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of service management processes and customer relationship management.
• Ability to manage budgets, staff scheduling, and operational targets.
• Proficiency in MS Office and service management software.

Preferred Qualifications

• Certification in Service Management (e.g., ITIL, Six Sigma, or equivalent).
• Industry-specific experience (IT, automotive, hospitality, or technical services).
• Strong background in customer experience improvement strategies.

Skills

• Communication Skills
• Creative thinking